Refund Policy

When you buy a lead, the price is fixed at that exact moment and your wallet is debited immediately — and, in the same instant, we disclose the buyer's name, phone number, and call recording to you. There's no delay, no delivery window, and nothing held back: the product is delivered in full, irreversibly, the moment you pay for it. That's different from most purchases, and it's why the rule below is the rule it is.

Because a lead is disclosed in full and instantly, we don't refund a purchase once it's been made. This includes when:

• The buyer doesn't answer, or doesn't answer soon enough.
• The buyer says they've already bought elsewhere, or changed their mind.
• You weren't able to close the sale.
• You bought a lead you'd already have preferred not to, after having seen everything the catalogue shows for free.

We qualify every enquiry with a real, recorded phone call before it's ever listed — what you're buying is a verified opportunity to reach that buyer, not a guarantee of what happens on the call you make.

You may request a review within 7 days of a purchase if:

• You were charged twice for the same lead — a technical error, not a second purchase you made on purpose.
• The number was wrong or unreachable in a way the recording itself proves — for example, the qualification recording shows the buyer confirming a different vehicle, or reaching a number that was never the buyer's.
• The qualification call, on listening to it, plainly was not a real qualifying conversation — not "the buyer was a weak prospect," but the substance of what was actually asked and answered doesn't support the enquiry as listed.

Write to hello@growheels.com with the lead reference and what went wrong. We review the recording and the lead record ourselves — this is a manual review, not an automated process, so tell us plainly what you think is wrong and why. Where we agree, we credit your wallet the full amount; we don't refund to your original payment method, because the wallet is where the purchase was made from.

If you close your account, you can ask us to refund whatever's left in your wallet — the amount you've topped up, minus whatever you've already spent on leads. Write to hello@growheels.com; we process this to the account or method the corresponding top-up was received from, within 14 business days of confirming your request.

Email hello@growheels.com from your account's registered contact, with the lead reference number for a purchase dispute, or simply your business name for a wallet-balance refund. We aim to respond within 2 business days.

Growheels Technologies Private Limited (CIN U73200MH2023PTC413973) · hello@growheels.com